Customer Testimonials

Many Thanks, Cushions arrived Monday morning, they are excellent and a perfect fit, better than the originals. Many thanks to all concerned it has been a pleasure to do business with you.

Mr & Mrs Durrant Birmingham
31 March 2012

We had a really enjoyable time. From the moment we walked and Gill was so welcoming and friendly we felt at ease and relaxed.

The basket making course was very informative and interesting. Ken is very patient and encouraging and tells so many fascinating tales we were entertained the whole time. Robert was so helpful and kept his eye on us ready to help us out if needed. And Carol....what can I say? She thoroughly added to the ambiance and experience.

I can only thank you all for such an interesting, instructive and enjoyable day and for the tea, coffee, biscuits and hospitality in general.

We are practicing our new skills so be warned we will be back when we get stuck, which won't be long!

Best wishes
Muriel and Joe (Liverpool)
February 2012

"Dear Mrs Johnson, I felt I must write to you and say many thanks for the lovely visit to your shop. It was so unexpected 'tea & cake' and the chat with the members of the firm. All because 40 years ago I bought several lots of shopping baskets, and went to the chicken shed to collect them. Today I bought a laundry basket which will have a special memory in my heart. I will always remember my visit to J.Johnson & Son. Thank you again it was so nice meeting you."

Mrs M Kameen, Weston
6th February 2012

Footnote from Mrs Johnson's daughter Carol: "I can't remember a chicken shed myself but Dad used to keep some animals here on his ground nearby when he first helped to build the shop in Ruabon brick with Mum when they first started out."

"Just received our new cushions and backs for our Kiani Anna
carver chairs. We are so pleased with them. It looks like a new set of
furniture. Many thanks for your excellent and speedy service. Shall
certainly recommend you."
Mrs J Maddock Essex
16 Jan 2012

"Our Swivel chair cushions arrived today and look really great! Thank you for all your help sending the swatches and checking the measurements- great service, very good value for money, friendly, informative and very quick - I can't believe we ordered them last Saturday and have them today - just 10 days!"
Mrs H Mitchell
Bradford.
16 January 2012.

"My order arrived yesterday and I am thrilled with the cushions. They look great and fit the cane furniture absolutely perfectly."
Ms C Webb
6th December 2011

"Unanimous gratitude from myself in acknowledging your sincere and steadfast support and a united support for the event. This is very much appreciated. How great the event was in supporting and creating more trade for local businesses."
Mr C Loughlin, Llangollen Food Festival
15-16 Oct 2011.

"We received our cushions last Friday and we are absolutely delighted with them. Thank you for the excellent service. We only heard about your company last Sunday and within five days we had received our cushions. Congratulations on your customer service."
Mrs J.Russell, Surrey
25 September 2011

Letter from Susan Elan Jones MP Clwyd South
Click on the image to see the original letter

It is with great pleasure that I passed on details of your business to The Associate Parliamentary Manufacturing Group (APMG) recently, informing them of the wonderful work that you do inside my constituency.

The APMG exists to 'encourage the exchange of knowledge and understanding between Parliament and the manufacturing industries, helping to raise the profile of manufacturing both inside and outside of Parliament' and I was asked to forward details of a business in my own constituency for the site.

I recalled my visit to J Johnson & Son and felt that the company deserved the chance to have some recognition for the exciting and unique work that it does. Below is a copy of the statement used,

A strong family business creating all kinds of quality basket wear using traditional methods passed down for generations. JJohnson & Son's methods haven't changed over the years & the company even provide demonstrations for anyone interested in the craft of basket making and weaving.

I was extremely proud to be able to pass on details of such a wonderful company and I wanted to inform you of your place on the site which can be viewed here;

Link to J Johnson & Son's Nomination on policyconnect.org.uk

Yours sincerely,

With very best wishes as ever,

Susan Elan Jones MP
20th September 2011

"Just to let you know the cushions have arrived and I am delighted with them. May I also say what a pleasure it has been dealing with your company, where everyone has been so helpful and professional. The level of service has been excellent and I would have no hesitation in recommending your services to others."
Mrs J French, West Sussex.
20th September 2011

"Just to confirm the covers for the suite arrived yesterday. We are really delighted with them - they are better quality than the originals! I would like to say a big thank you to the ladies who helped with all the measurements etc. They are a real asset to your company and were extremely knowledgeable and efficient and made us feel confident that the covers were going to fit well."
Mrs C Batten Kent
13 September 2011

"We have received our cushions this morning. My husband tells me they are excellent so thank you. The courier was also very helpful, he carried the parcel into the house for my husband, who is disabled and was very polite. Your service has been second to none and we will come back to you in the future and recommend you to our friends and family."
Mrs M Bowler Oxford
31st August 2011

"A great big Thank you to all the staff for your help and excellent service. Our new cushions arrived safely last Tuesday and look fantastic."
Mrs G Alders Scarborough
13 Sept 2011

"Looking forward to receiving the cushions and many thanks for your very personal help."
Mr E Annal, Edinburgh.
12 August 2011

"I would like you to know the cushions arrived safely to-day. They are now in position and very comfortable too. We would like to thank you for your courtesy and efficiency in dealing with our order. Particular thanks to June and the team. We would not have any hesitation in recommending your Company to other potential customers."
Mr and Mrs Rochford, St Albans

"I am pleased to tell you that cushions arrived Fri lunchtime. They look great. Please pass on our thanks and appreciation to Gill and her husband for their friendly and speedy service. Brilliant."
Dave H, Hereford.
27 November 2010

"I have enclosed herewith the fabric samples and information on the Kiani range of chairs including the Anna range for which we have now received the new cushions. May I say how delighted we are with them a I would like to thank you for your excellent service. Thanks you again."
Mr and Mrs A B M. Stratford upon Avon
25th November 2010

"This is to let you know that we received today, 2 rather large parcels containing the 3 sets of cushions we ordered from you for our Anna Suite. May I say we are highly delighted with them, so much so, that I have now ordered sets of cushions for the 4 matching dining chairs. We are most impressed with the friendliness of your staff and the quality of your goods and service. We shall recommend you to all our friends looking for help with cushions."
Alan M Stratford Upon Avon.
22 November 2010

"Cushions arrived 1/2hr ago. We're absolutely delighted with them and your speedy service. We won't hesitate to recommend you to all our friends and acquaintances..."
D. G. Nr.Selby Yorks.
15 November 2010

"I am delighted with the cushions. They are beautifully made and fit exactly. A wonderful fast, efficient service and good value for money. Thank you very much."
Janet C. Truro Cornwall
15 November 2010

"As promised I wanted to express in a letter my appreciation of the excellent service I received from you and the company. You were most helpful over the phone and the service was speedy and efficient. In this day and age personal service is sadly lacking - however not in the case of J.Johnson & Son. I shall certainly sing your praises and recommend you!"
Valerie S from Falmouth Cornwall.
13 November 2010

"Just a brief note to let you know that the replacement cushions for my cane furniture arrived safely yesterday. We are very pleased with them (and pleased a geriatric's measuring abilities have stood the test) and just to say "Thank You" for the efficient and friendly manner in which the transaction was conducted. I was and am impressed."

Lyndon W, Saltdean Brighton.
4th November 2010

"Thank you so much for your efficient and excellent service. My cushions arrived in plenty of time and were exactly what I was looking for. Your expert guidance with colour suggestions was very much appreciated. In these days of computerised ordering, it was such a pleasure to receive a personal approach from such professionals! I have recommended your firm to several friends and I'm sure you will be receiving at least one other orders. Keep up the good work!"
Linda Willey Grimsby
4th August 2010.

From our guest book:

"A lovely selection of baskets and very friendly service"
Mr & Mrs B. Stoke on Trent

"The staff were very helpful"
Maureen, Buckley

"Excellent quality and good value"
Peter & Cecilia, Cheshire

"Lovely baskets. Staff very pleasant and helpful. Will call again"
Mrs B - Buckley

"Very good service and a very interesting shop"
Mr & Mrs Smith, Shrewsbury

"Very nice shop and staff were very helpful and obliging"
Mr & Mrs M, Liverpool

"A shop to make us smile. Great range of products"
Mike & Bev, Devon

"Wonderful craftsmanship"
Betty, Wirral

" Very friendly people. Thanks for your warm reception"
Mrs B

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